Phone or Text
0498 95 7777

PATIENT INFORMATION

FIRST SESSION - At the time of our first appointment I will call you, get your payment details, and if convenient, swap over to a video call. The first session is about gathering information about the issue and working out what to do about it. Sometimes that can be done in the first session, but not always.  It is often a good idea to think about the issues that you want to discuss with me and make a note of them. This way we can make our discussion as productive as possible.

DISCUSSIONS WITH YOUR FAMILY DOCTOR - When you have been referred by your doctor it is normal practice for me to liaise with them. This is to ensure that your doctor is fully aware of our progress and that I am aware of any relevant medical history that might influence our discussions.

CONFIDENTIALITY - Except for the above point, it is the policy of this practice that I will not discuss your situation with anyone, including your spouse or family, without your permission, unless I am required by law, such as in a court matter. It is my practice to neither confirm or deny, to any inquirer, whether you are, or have been, under my treatment, unless it is a proper legal authority. In making an appointment you agree to allow me to keep records on you (such as your address, contact phone number, email address, and clinical notes) as required under the Privacy Act and the Psychologist Registration Board.

PAYMENT - Payment is made at the conclusion of the session. I accept Visa and MasterCard.  Once the payment has been made, I will email you a tax invoice.  If you are making a claim on Medicare, you can process the tax invoice through your mygov account or your local Medicare shop front.

THE INSURER IS PAYING FOR MY TREATMENT- If your treatment costs are being covered by an insurance company or third party, such as in workers compensation claim. The insurer will need to approve your treatment with me.  They usually require a first session, with a report from me recommending further treatment, which they will either approve and not.  Therefore, there may be some delay between the first session and subsequent follow up sessions, if they are required.  Contact your insurance company or third party to discuss this issue, if you have concerns.

MEDICARE – Under Medicare, you are eligible for a rebate on part of the fee for your consultation. In order to obtain the rebate you must be referred by a medical practitioner on a Mental Health Care Plan (MHCP). Currently, you are entitled to a Medicare rebate for up to 6 sessions in the one referral, and another 4 sessions upon another MHCP being issued by your doctor. There will be a gap between the fee you pay at the time of consultation and the rebate given to you by Medicare.

HEALTH FUNDS - Many health funds will give a rebate for psychology treatment.  It depends on which fund you are with and what plan you are on. Please consult with your health fund in the first instance.

CANCELLATIONS & NON ATTENDANCE - If you have to cancel your appointment, please ring in as soon as possible, so that your time slot can be given to someone else.
Please note that the full fee is due if you do not participate in the session, or give insufficient notice of cancellation, without a reasonable explanation.